Technical Service Agreements
Providing Service Solutions
Through its Technical Service Agreements, Roxar is strategically partnering with its key customers to provide value added services and support priority to keep its flow measurement and downhole instrumentation solutions operating at peak performance. The result is improved productivity and significant investment returns on Roxar`s solutions which will help you to optimize the product life cycle performance and minimize risk during installation.
Roxar provides two distinct service programs:
The Standard Service Program provides the minimum support level recommended in the operational phase of a project. This support program is developed for timely resolution of issues and access to the Roxar Global Service Centre in order to manage, address and direct technical queries. The support solution includes:
- Annual Preventative Maintenance Services
- On-call Site Support Services (standard mobilization times)
- Access to Roxar Global Service Centre
- Software Revision Upgrades (limited)
- Source Management (if applicable)
- Service Records & Reporting
The Premium Service Program is designed for delivering around the clock support and highly effective remote diagnostics for customers where minimum downtime and maximum responsiveness are essential. This in turn minimizes equipment downtime and secures accurate data validation of measurement results. The support solution includes:
- Regular Preventative Maintenance Services
- On-call Site Support Services (standard mobilization times)
- Short Notice On-Call Site Support Services
- Access to Roxar Global Service Centre
- Full Software Support (Incl. Version Upgrades)
- Source Management (if applicable)
- Service Records & Reporting
- 24/7 Emergency Phone Support
- Remote Diagnostics
- Data Validation Services
For further enquiries please email